You have the right to request a return within 14 days of receiving your order.
📦 Return Conditions
To be eligible for a return, the item must be:
In the same condition as received
Unused, with tags still attached
In the original packaging
Along with a receipt or proof of purchase
🔁 How to Request a Return
To initiate a return, contact us by email at:
📧 info@joruleand.com
If your return is approved:
We will send you a return label to print
You will receive detailed instructions on how and where to send your package.
📌 Please note: We will not accept returns sent without prior request.
🇮🇹 Do you accept returns in Italy?
Yes, we accept returns within Italy.
📬 How to make a return?
Returns are available exclusively by post.
🖨 How will I receive the return label?
The label will be provided in a downloadable/printable format after the return is approved.
✅ Item Condition for Return
Items must be new and unused.
💰 Fees and Charges
No restocking fees
Return shipping is free.
🚨 Damaged or Defective Items
Please carefully inspect your order upon delivery.
If you notice any damage, defects, or incorrect items, please contact us immediately at:
📧 info@joruleand.com
We will do our best to resolve the issue.
🚫 Non-Returnable Items
Unfortunately, we do not accept returns for:
Sale Items
Gift Cards
Exchanges or Replacements
🔄 The fastest way to get what you want is to return the purchased item and place a new, separate order.
💳 Refunds
Once your return is received and inspected, we’ll notify you of your refund approval.
If approved:
Your refund will be automatically issued to your original payment method within 10 business days.
Receipt times may vary depending on your bank or card issuer.
⏳ If it’s been more than 15 business days since approval and you still haven’t received your refund, please contact us at:
📧 info@joruleand.com